Common email scams

We typically use email to contact our customers. The information below can help you make sure it’s really us reaching out, and not somebody trying to gain access to your account.

Faked sender email address ​

Fraudsters can easily fake the “friendly name” in the sender’s email address. For example, an email can appear to be from “Optimum Payments” but actually be from spfr2013qz7@nomail.com.

Some email clients make it hard to see the real name. But if you mouse over the friendly name or click “Reply,” you should be able to see the full email address of the sender. Sophisticated fraudsters can fake the entire name to look like a legitimate sender, so be careful.

Though verifying a correct sender address is important, it’s not enough. It’s important to look at the entire email. When you check your account, always enter "www.optimum-payments.com" into your browser instead of clicking a link in an email.

Here are some common scams where fraudsters use phishing emails:

"Your account is about to be suspended." Many fraudsters send phishing emails warning that an account is about to be suspended, and that the account holder must enter their password in a phishing webpage. Be careful; Optimum Payments will never ask you to enter your password unless you are on the login page. Report any suspect email by forwarding it to info@optimum-payments.com. This can help keep you secure.

If it sounds too good to be true, it probably is

Be aware of telltale signs of fraud . Messages asking you to pay a small handling fee to collect some fabulous prize are usually a scam. “High-Profit No-Risk” investments are usually scams. Messages insisting that you “Act Now!” for a great deal are often scams.

Fake charities. Scammers use disasters to trick kind-hearted people into donating to fake charities. This usually happens when there is a refugee crisis, a terrorist attack, or a natural disaster (like an earthquake, flooding, or famine). Thoroughly check the background of any charity to make sure your donation goes to real victims. If a charity does not have a website, for instance, be cautious.

Bogus links in emails

If there's a link in an email, always check it before you click. A link could look perfectly safe like www.optimum-payments.com/SpecialOffers, but if you move your mouse over the link you'll see the true destination. If you aren’t certain, don’t click on the link. Just visiting a bad website could infect your machine.

If you do click a link in an email, be sure to review the URL of the site where you land. It is easy for bad guys to copy the look of a legitimate website, so you need to check that you are on the correct website.

How to identify fake messages

Phishing messages often begin with impersonal greetings. “Dear user” or “Hello, Optimum Payment member” are definitely suspect. Messages from Optimum Payment will always use the full name listed in your Optimum Payment account

Here are some common scams where fraudsters use phishing emails:

"Your account is about to be suspended." Many fraudsters send phishing emails warning that an account is about to be suspended, and that the account holder must enter their password in a phishing webpage. Be careful; Optimum Payments will never ask you to enter your password unless you are on the login page. Report any suspect email by forwarding it to info@optimum-payments.com. This can help keep you secure.

How to identify real Optimum Payments emails

An email from Optimum Payments will:

Come from info@optimum-payments.com. Scammers can easily fake the “friendly name,” but it’s more difficult to fake the full name. A sender like “Optimum Payments (zxk1942R3@gmail.com)" is not a message from Optimum Payments. But sophisticated scammers can sometimes fake the full name, so look for other clues.

Address you by your first and last names, or your business name.

An email from Optimum Payments won't:

Ask you for sensitive information like your password, or credit card number.

Contain any attachments or ask you to download or install any software.

Optimum-Payments

Optimum-Payments

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