Privacy Policy
Optimum Payments is committed to safeguarding your privacy and protecting your information against unauthorized use. Our Privacy Statement explains the policies we follow regarding the collection of data, customer information and privacy standards.
If you have questions, please contact Optimum Payments at (800) 770.5520
Privacy
This Privacy Statement details Optimum Payments’s policies with respect to the handling of personally identifiable information (“Personal Information”) submitted to or otherwise collected by Optimum Payments via Optimum Payments’s website(s), mobile application(s), and/or in the course of providing its payment processing, payment security and fraud management solutions and services (collectively the “Services”). Optimum Payments will use and disclose Personal Information in accordance with the terms of this Privacy Statement.
Personal Information we collect
Personal Information is information that can be used to identify an individual. We collect Personal Information any time the Services are used. The Personal Information collected includes information provided to us directly by individuals and that is provided to us by merchants or financial institutions. The collection of Personal Information described herein is necessary for use of the Services. This information includes but is not limited to:
- • Consumer Name
- • Contact information (such as email address, phone number, and mailing address)
- • Order and payment information
We collect other information, such as:
IP address and information about the device used to access the Services
How and which services are used
Merchant and merchant account information, including account information we may gather from third-party sources.
Information provided to us through means such as social media or when you contact us through our website.
We also collect or compile other information about you (such as enrolment numbers or demographic group information) which does not identify you. We may use or share any other information with third parties for any lawful purpose.
Use of Cookies
Optimum Payments and its third-party service providers use certain tools to collect information about users browsing our website. These tools use cookies which are small text files that are stored on a user’s computer hard drive. The cookies are used, among other things, to improve website performance, provide customized viewing options, compile statistical reports on website activity, for fraud reduction or for security purposes. We also use cookies to recognize customers or previous visitors to our website or to pre-populate website forms. Such information may be disclosed to third parties to provide any of the activities mentioned above on behalf of Optimum Payments.
To find out more about cookies, including browser-specific instructions on how to restrict or block cookies, go to http://www.allaboutcookies.org Remember, though, without cookies, users may not be able to take full advantage of all of our website features.
We may also use locally stored objects (sometimes referred to as “Flash cookies”) for security and fraud detection purposes. Flash cookies are not managed through web browser settings.
Please visit Adobe’s Flash Player Help website for help with managing Flash cookies.
Privacy
This Privacy Statement details Optimum Payments’s policies with respect to the handling of personally identifiable information (“Personal Information”) submitted to or otherwise collected by Optimum Payments via Optimum Payments’s website(s), mobile application(s), and/or in the course of providing its payment processing, payment security and fraud management solutions and services (collectively the “Services”). Optimum Payments will use and disclose Personal Information in accordance with the terms of this Privacy Statement.
How we use personal information
Usage and disclosure of Personal Information varies based on a party’s relationship with Optimum Payments. Optimum Payments primarily uses this information to provide the Services and related features to
- • Facilitate the processing of payment transactions.
- • Respond to requests and inquiries.
- • Provide support services.
- • Send administrative information, such as changes to our terms, conditions, and policies.
- • Administer promotions or contests.
- • Facilitate social sharing functionality.
- • Facilitate social sharing functionality.
- • Analyze and monitor Services usage and to make improvements.
- • Help secure the Services, prevent fraud and enforce our policies.
- • Help personalize our Services.
- • Communicate about other Electronic Commerce services or those of our affiliates or other third parties.
- • To make contact, directly or through a third party vendor, to complete a survey or questionnaire.
- • To communicate, directly or through a third party vendor, about Electronic Commerce offerings, about general company news and industry trends, and to address responses to a survey or questionnaire.
- • Compile information for use on an aggregated and de-identified basis.
- • To make contact, directly or through a third party vendor, to complete a survey or questionnaire.
- • To communicate, directly or through a third party vendor, about Electronic Commerce offerings, about general company news and industry trends, and to address responses to a survey or questionnaire.
- • Compile information for use on an aggregated and de-identified basis.
- • Conduct data analysis and research, audits, develop new products, identifying usage trends, determining the effectiveness of our promotional campaigns, operating and expanding our business activities.
- • Perform other activities with consent.
How we share personal information
We will only share Personal Information as described in this policy. Specifically, we may share
Personal Information:
- • As necessary to perform the Services and to complete payment transactions.
- • With companies and vendors that help us to operate our business by providing services such as website hosting, fraud screening, data analysis, information technology and related infrastructure provision, customer service, email delivery, auditing and other similar services.
- • With third parties that have contracted with Electronic Commerce to perform certain functions on our behalf.
- • With third parties sponsors of promotions or contests where consent has been given.
- • To comply with law or other legal obligations such as responding to subpoenas, or other requests from public and government agencies, including laws and other legal obligations outside a party’s country of residence.
- • To protect our rights, operations or property, or that of our users.
- • To investigate, prevent, or take action regarding potential or suspected illegal activities, fraud, threats to the personal safety of any person, or violations of the Service’s terms and conditions.
- • With other companies that control, are controlled by, or are under common control with Electronic Commerce that support the provision of Transaction Services or relationship with a party. This includes its subsidiaries and parent companies.
- • With a purchaser of all or a unit of Electronic Commerce (or the majority of Electronic Commerce’s or its unit’s assets), a merger, acquisition, or internal reorganization of Electronic Commerce or a unit of Electronic Commerce.
- • With consent, please note that any information posted to public areas such as on our social media pages may be seen by other visitors.
Choices
- • Users can choose not to provide us with Personal Information when they use our website(s) or mobile application(s). However, if the information request is not identified as optional and a user chooses to not provide required Personal information, then the user may not be able to use the features of the website or mobile application.
- • Users can opt-out of receiving promotional emails from Electronic Commerce by following the unsubscribe link in those email messages. Users can opt-out of receiving SMS text messages from Electronic Commerce by replying STOP to any message.
- • Users can configure their browser to reject cookies, or to notify it when a cookie is set. However, if you reject cookies, the Services may not operate properly.
Accessing or editing personal information
- • Electronic Commerce may be contacted to request access to or that we update, or correct the Personal Information collected by our Services. Please note, that consistent with local law, Electronic Commerce may retain Personal Information for auditing purposes, troubleshooting problems, assisting with investigations, enforcing our policies, or complying with legal requirements.
- Please note that we are not responsible for permitting the review, or the updating or deleting Personal Information provided to a third party, including any mobile application, social media platform, or wireless service provider.
Third-Parties and linked services
- •Electronic Commerce is not responsible for the collection, usage and disclosure of policies and practices (including the data security practices) of other organizations, including any Personal Information disclosed to other organizations through or in connection with the Services.
- •The inclusion of a link on the Electronic Commerce website does not imply endorsement of the linked site or service by Electronic Commerce.
Changes to this privacy policy
We may change this privacy policy at any time by posting an updated privacy policy.
Retention period
We will retain Personal Information for the period necessary to fulfil the purposes outlined in this policy unless a longer retention period is required or permitted by applicable law or
regulation.